Visitor Services (VS) Team
Inspire, encourage, and upskill the VS Team to meet the needs of D/deaf, blind and deafblind visitors. To approach access as an opportunity to provide limitless experiences for all visitors.
The Team experienced simulations of deafness, blindness and deafblindness in the actual Gallery spaces. They used the live Gallery environment to put new skills into practice e.g. guiding, describing, using clear speech and basic British Sign Language. They explored how best to utilise the access provision they already had and then moved onto documenting where they could do better. Inclusive attitudes and approaches were covered on the training along with the legal and organisational benefits of providing an inclusive experience for their visitors.
"The Visitor Team now have a much better understanding of sensory disabilities and sensitivities. This has been well received and has had a positive impact on all teams."
"This has also shaped the way we curate exhibitions with AV including the use of captions, transcripts and BSL."
"HearFirst has influenced so many areas of our work to help us continue to be sector leading in providing the highest quality of experiences for our visitors with unlimited access."
HearFirst is leading the way in supporting organisations to identify and remove barriers that are often overlooked. They are inspirational and clearly dedicated to making the arts and culture sector truly accessible for all.
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