Front line colleagues at ForHousing who wanted to enhance their communication skills.
ForHousing manages more than 24,000 homes across the North West. Everything they do aims to positively impact the lives of their social housing tenants. The training supported them in their aim to deliver customer focused, equitable and efficient services to all tenants.
The training supported front line colleagues to gain knowledge, skills and confidence to have a basic conversation with a deaf BSL user.
Feedback showed everyone rated the event as very good or excellent and comments demonstrated a marked increase in skills, knowledge and confidence:
The training being able to be bespoke to include housing specific signs makes it relevant and useful. Colleagues can communicate better with tenants, being more inclusive and creating a better experience.
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