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BSL training improves communication for committee members

It's official.   'Best Training and Coaching Business 2013'.    Read more


Careers Advisors benefit from Equality and Diversity Training

Careers AdvisorsA group of careers advisors working on behalf of the National Careers Service have attended a bespoke equality and diversity training course to improve the services they deliver.

The aim of the training helped to raise awareness of the different areas of equality and diversity and how this can be embedded into the delivery of services. The delegates, who came from a range of organisations work for providers and subcontractors to Economic Solutions, the organisation who is the approved Prime Contractor for the National Careers Service across the North West and Staffordshire.

Asghar from Burnley College, said: "I found the course very interesting and stimulating. One aspect of the course that I found most useful was that it helped us to think and challenge ourselves. I think the course will enable me to be more aware and of equality and diversity and to embed this into practice."

Read more about this story

Learn more about HearFirst Equality and Diversity training

Support workers ready to put Equality & Diversity training into practice

A number of care support workers from the North West have benefitted from a series of training courses to help improve communication, fairness and inclusion between themselves and their service users.

Support workers ready to put Equality & Diversity training into practice

The training was organised by Creative Support, a National Charity which provides high quality care and support services for people with learning disabilities, mental health needs and complex needs.

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Award Winning Training


Award Winning Training

Double family celebrations at Rossendale Business Awards!

 HearFirst won 'Made in Rossendale' award (presented by Stephen Greenhalgh MD of JJO plc and sponsors of the Award) and also highly commended in the MicroBusiness category.

Not just Julie and Matthew (HearFirst Directors) who walked away with a top award - their fourteen year old daughter Annie was also highly commended in the Enterprising Young Person award for her cake baking enterprise.  

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Julie Ryder

A South Manchester based housing provider has invested in a series of training sessions for frontline members of staff to raise awareness and their understanding of mental health including the impact of various mental illnesses. Over 50 members of staff from the income management, neighbourhood services, call centre and other customer facing staff at Southway Housing Trust attended the full day training courses, which were delivered in-house by award winning workplace training and consultancy company HearFirst.

Read more

Learn more about our mental health training


A scene from The Life and Times of Mitchell and Kenyon, featuring the original films

A scene from The Life and Times of Mitchell and Kenyon, featuring the original films

A Lancashire-based theatre production company has invested in HearFirst equality and Diversity training for all of its employees. Over twenty members of staff working at The Dukes theatre in Lancaster attended the training to gain an insight into the relevance and value of Equality and Diversity.

The aim of the training was to inform staff about the importance of Equality and Diversity, what the Equality Act is and the benefits to organisations and employees. It also increased their understanding of their responsibilities under the legislation and help widen the appeal of The Dukes to a diverse audience.

Read more

Learn more about HearFirst Equality and Diversity Training


Staff from Chiltern Railways are attending a series of disability equality awareness training courses to enhance services to their disabled customers.

The training, which is delivered to all new staff joining Chiltern, outlines different areas of disability such as physical disabilities, mental health, learning disabilities, ranges of deafness/communication methods and blindness/partial sight.

Read more

Learn more about our Disability Equality and Awareness Training

Disability organisation Celebrates National Volunteers Week


HearFirst tutor Mickey teaches Cherly and Angie from ecdp BSL

An organisation which represents and supports disabled people through a range of programmes and services across the UK has held a series of events to celebrate National Volunteer Week. ecdp, based in Chelmsford, organised a British Sign Language (BSL) training course for their volunteers, to improve their skills and confidence of working with BSL users.

Read more about how HearFirst training helped them

MP's get ready for Deaf Awareness Week

Members of Parliament (MP's) have been showing their support for Deaf Awareness Week this week by attending bite-sized training sessions to understand the impact of deafness on people in their constituency and improve communications skills.

Julie with MP

The sessions were held in the House of Commons on Wednesday May 14. The sessions were championed by our local MP Jake Berry.

Read more

To help raise awareness of deaf people in the workplace we invited a small group of deaf people to the event. Read the stories on these links about how Ruth McMullen from University of York got on

Library assistant tells MPs about life as a deaf person in a hearing working environment

Ruth helps MPs broaden their knowledge of deafness

Are you Anxiety AwareMental Health Awareness Week

12 - 18 May 2014

The theme for this year is "Are you Anxiety Aware?"

Download this free booklet from the Mental Health Foundation

Find out more about mental health awareness training

National Diversity Awards

The theme of this year's Deaf Awareness Week is Equality in Communication for All. Download our free information sheets to find out how to do it!

Deaf Awareness Week

19 - 25 May 2014

Tips for meeting and engaging with deaf and hard of hearing customers

Tips for working with and managing deaf /hard of hearing colleagues.

Tips for living with hard of hearing people

Bucks New UniversityDeaf Awareness Training

Students and staff from Buckinghamshire New University have praised the quality of deaf awareness training after attending a series of British Sign Language (BSL) courses as part of a specially organised week of activities.

Read more

Health ClubDeaf and disability awareness training was one of the list of activities on the timetable for team members at a local health club in Glasgow.

David Lloyd Leisure staff in Renfrew attended an in-house training session earlier this month to help them improve communication with their deaf customers.

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BSL training aims to improve children's experience

BSL training aims to improve children's experience

Group leaders from an activity centre that provides residential activities to primary school children have attended basic British Sign Language (BSL) training to improve the experience for deaf children.

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National Diversity Awards

National Diversity Awards

Julie Ryder, HearFirst Director is delighted to be nominated for the 2014 National Diversity Awards (positive role model award, disability category).

Help her get through to the next round.

Click here to add your vote /nomination.

Company gears up to comply with the Equality Act

Company gears up to comply with the Equality Act

The Ethical Property Company, which provides office, meeting and retail space to charities, social enterprises, voluntary and campaign groups across the UK, has commissioned Equality and Diversity training for all of its' staff.

The aim of the training is to provide staff with an insight into the relevance and value of Equality and Diversity.

Read more

War Museum


Volunteers inspired by sensory disability training

Volunteers from the IWM North, part of Imperial War Museums (Manchester) have been so inspired by our training that they have developed a series of pledges to improve communication with visitors who are sight impaired or deaf.

The one-day interactive sensory awareness training course helped the volunteers to learn the fundamental aspects of deaf, visual and deaf blind awareness.

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Shopping centre staff spread cheer for disabled shopper


Members of staff from the Manchester Arndale have attended a disability equality awareness course to improve customer service to people with disabilities in the lead up to one of the busiest times of the year.

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Deaf awareness training delivered as part of International celebrations

Deaf awareness training

Members of staff from a West Midlands-based housing association gained an insight into the world of deafness last week as part of International Day of Persons with Disabilities (IDOPD).

Read more

Housing staff benefit from Mental Health training

Mental Health Training

All members of staff from a Liverpool-based housing association have attended a one day in-house training course to understand the impact mental health illness may have on their tenants and colleagues.

Read more

Double Recognition for HearFirst

Highly Commended Microbusiness
Highly Commended The Valley at Work Award

Rossendale Business Awards

Volunteers train to teach Deaf Awareness to Health Professionals

Volunteers train to teach Deaf Awareness to Health Professionals

Deaf Health championsA group of deaf volunteers from the North West have received 'train the trainer' training to empower them to deliver their own short deaf awareness training courses to health care professionals in GP surgeries and hospitals.
Read more

New housing partnership helps to raise awareness of mental health issues

Northern HousingAs welfare reform hits hard – we've partnered with the Northern Housing Consortium to deliver training to the housing workforce to improve awareness of mental health issues.

Read more about this series of courses here

BSL training improves communication for committee members

BSL training improves communication for committee members

UACT, a Service User Group from Greater Manchester West (GMW) Mental Health NHS Foundation Trust, are benefitting from a series of British Sign Language (BSL) training courses. Read more

London Drama School embraces BSL Training

London Drama School embraces BSL Training

Members of staff from a London drama school have benefitted from British Sign Language (BSL) training, which they hope will help them to meet the needs of their Deaf students. Read more

HearFirst Training features in the Cochlear Magazine – DRUM

Read the article



Royal MailDeaf Awareness Training to Royal Mail Staff

Night shift staff from Royal Mail are usually preparing and sorting mail for the next day but for one sorting office in Cheshire, something else was getting delivered. Read More

We’re finalists in the 2013 Enterprise Vision Awards
- Training and Coaching Business of the Year

HearFirst receives Award Nomination

Learn more about the Awards


MPs show their support during Deaf Awareness Week

Members of Parliament (MPs) showed their support for Deaf Awareness Week this week by attending HearFirst bite-sized training sessions to understand the impact of deafness on people in their constituency and improve communications skills.

Read more

British Sign Language Improves Communications for Staff at Childrens Home

Elm Grove Children's home

Staff from a West Yorkshire children’s home are praising the impact Deaf awareness training has had on them being able to communicate with young Deaf people who live there.

Read more

CinemasCinemas Commit to Improve the Customer Experience

Cinemas from across the country are committed to improving customer experiences for their customers who have disabilities after staff attended Deaf and disability awareness training.

Read more

Disability awareness training

Disability awareness training

A Lancashire-based council has invested in disability awareness training for staff and its Councillors to raise awareness of the importance of disability and improve customer service.

Museums and Galleries committed to put training into action

Manchester Museums

A group of delegates from five North West museums and galleries attended a one-day in-house interactive sensory awareness training course to improve the service that they deliver to their visitors with sensory disabilities. This training took participants out of the training room and into the exhibition spaces themselves. Read more

Whitworth       Manchester Museums

Joanne SlaterProject Manager Champions Deaf Awareness Training

A manager who has recently been appointed to lead a three-year pilot project to train and support new Deaf Health Champion volunteers across the North West, has praised the HearFirst training that she received earlier in her career to help her secure her dream job. Read more

Find out more about our in house British Sign Language training courses

Housing Group Staff Reaps Benefits of Deaf Awareness Training

Staff from a Lancashire-based housing group are reaping the benefits of deaf and disability awareness training as they are now able to communicate through signing to their Deaf tenants. Read more

Learn about this training here

Tuesday, 8 January 2013

It's our birthday


Thank you to all our customers, tutors and fans for your support and opportunities over the past 10 years.

HearFirst with Jake Berry MP

We were delighted to welcome Jake Berry MP to help us celebrate on Friday 26th October. Read full story

Happy Birthday

World Mental Health Day

World Mental Health Day           World Mental Health Day

On World Mental Health Day, HearFirst highlights training housing organisations could do to understand residents with mental illness.

Construction Firm invests in HearFirst Deaf Awareness Training

Casey Group

A selection of front line members of staff from Casey attended the one day training course in British Sign Language (BSL). The Casey Group provides construction and refurbishment services to social landlords. The in-house course was organised by company bosses to improve communication between staff and residents who are deaf, deafened, deafblind or hard of hearing.

Construction firm invests in Deaf awareness training - 24dash.com

Casey invests in deaf awareness training - Housing Excellence

Casey invests in deaf awareness training - Construction News

Housing ExcellenceConstruction index

Access to WorkAccess to Work recommends HearFirst workplace training

Access to Work can help you if your health or disability affects the way you do your job. It gives you and your employer advice and support with extra costs which may arise because of your needs. Funding is available to help deaf employees and their colleagues work together and communicate effectively.

Read these news stories about how training has helped deaf employees in the work place.

Deaf employees boosted by Government work scheme

Training help for those with hearing loss

Eva 2012 finalist


Double Award Success

HearFirst is an excited finalist for 2 prestigious awards. Winners to be announced autumn 2012.

2012 Enterprise Vision Awards
Training and Coaching Business of the Year.

Digital Awards2012 Digital Entrepreneur Award
Education Entrepreneur

Many thanks to all our clients, tutors and supporters.
Without you we wouldn't have a business!

Makaton improves communication for young family

Makaton example

This is a lovely example of how Makaton has helped Ele and her young family. The benefits have helped her to communicate with all of her sons at different stages of their development. Makaton training is worthwhile and valuable in all organisations where staff may come into contact with someone who uses it to communicate. Read more

Learn about Makaton training from HearFirst

Campaign launches to help deafblind people

HearFirst has developed a unique training course ideal for professionals to help them understand more about the impact of deafblindness, the barriers faced by people with dual sensory loss and the possible solutions to removing those barriers.

Read more

And learn more about deafblind awareness training for your workplace

Equality and Diversity training contributes to award success

Great Places Project

Congratulations to Great Places Housing Group for their success in the Rochdale Diversity Awards. We always enjoy working with members of staff delivering our interactive equality and diversity and disability awareness training, we're delighted with the impact that it's made. They have deservedly won this award for investing in their staff but also recognising the benefits that this provides for their customers. It's a great achievement, well done.

Read more

And learn more about equality and diversity training for your workplace



Female First

Mental Health Awareness Week

21-27 May 2012

Hearfirst highlights the Hidden Truth about Mental Illness. Click on the logos to read the stories.

Learn more about Mental Health First Aid Training for your organisation

Deaf Awareness Week 7-13 May 2012

Deaf Awareness Week

7-13 May 2012

Discover the 'Importance of Deaf Awareness in the Workplace'

Great Places Housing staff star in our new brochure.

Read about our superstar models here.


HearFirst helps Manchester Solutions Group bring their Equality and Diversity Policy to life

A new intranet resource which provides up to date, practical and useful information relating to equality & diversity has been launched. The information portal allows members of staff to learn, share and find solutions about all aspects of equality & diversity including legal information, useful training plans and practical tips to help members of staff in their day to day roles. Read more

Sign 2 Sing

HearFirst and Cravenwood Primary School attempt to break a World Record on 8th Feb 2012.

Read more . . .

BSL training helps residents make the right choice

Eastland Homes

HearFirst training helps Eastlands Homes achieve BSL qualifications and skills to help communication with Deaf residents. See full story

Signature BSL Training Helps Residents Make the Right Choice
Housing News BSL Training helps residents make the right choice


EnableInternational Day of Persons with Disabilities 3rd December 2011

HearFirst celebrates with disability awareness training for the Housing Sector across the UK

AshtonYarlingtonClick here to learn more about how we celebrated this day with Ashton Pioneer Homes in Greater Manchester and Yarlington Housing Group in Somerset

EnableHearFirst helps Girl Guides succeed with their Communicator Badge

A group of girl guides from Bacup in Rossendale turned to sign language and learnt about deaf awareness as part of achieving their four-week communicator badge. Read more about this story here.

EnableHaving fun learning about deafness and communication with Woodcraft Folk

HearFirst volunteers at Woodcraft Folk to raise awareness of deafness and communication with children and young people.

Read more about what we did

New HearFirst video clip on You Tube

You Tube

Click on the image to learn how to do the BSL alphabet

Salix Homes use HearFirst Training

Salix Homes

SignatureSalford Online

Northern Housing Dash

Read how Salix Homes have been using their HearFirst training to help Deaf tenants.

Click on the logos to see the stories.

SignatureBritish Sign Language Exam Results are now in

Congratulations to staff at:

Salix Homes – Level 2 BSL

Eastland Homes – Level 1 BSL

Arawak Walton Housing – Level 1 BSL

Salford University – Level 1 BSL

Also congratulations to our Level 2 ladies who studied at Cravenwood Primary School, Manchester

EURO-Rare Diabetes ProjectHealth EU

HearFirst becomes a stakeholder in the EURO-Rare Diabetes Project. The project is a collaboration of doctors, scientists and patient support groups from all over Europe. The aim is for this register to be a key instrument to increase knowledge on these rare diseases and develop clinical research.

HearFirst was invited by one of the partner organisations of the project 'Alstrom Syndrome UK' and will advise and input on training issues around Disability Equality and Awareness.

For more information www.euro-rare-diabetes.org

HearFirst BSL tutor Judith Kidd shortlisted for the prestigious Teacher of the Year Award

SignatureSignature, the charity that champions excellence in communication with deaf people, has announced the shortlists for its Signature Annual Awards scheme.

The awards are designed to recognise and reward those who have made, in their own way, a significant contribution toward achieving a society in which deaf and deafblind people have full access.

Teacher of the Year has attracted record nominations for strong candidates who have inspired colleagues and students alike with their commitment. The regional winners will be announced on June 2 and will then progress to the national awards night which takes place in London on November 12.

Signature Chief Executive, Jim Edwards, said: "These individuals are truly remarkable and have clearly made a huge impression on the people who nominated them. It will be hard to pick our winners as they all deserve so much credit."